0 Items

Returns Policy: Custom Printed T-Shirts

Thank you for choosing Mint Originals for your custom-printed t-shirts. Our commitment is to provide you with high-quality products and excellent customer service. Please take a moment to review our returns policy.

Order Fulfillment:

All our t-shirts are printed upon order to ensure that you receive a unique and freshly produced product. This process allows us to offer a wide range of customization options, but it also means that each item is created specifically for you.

Sizing Information: Accurate sizing information is provided for each product on our website. It is essential to review the sizing chart associated with the selected product before placing an order. Please ensure you have checked the sizing information thoroughly to avoid any inconvenience.

Refund Policy:

We do not accept returns or offer refunds for products unless there is a defect with the print or the garment. Defects may include:

Print Issues:

If there is a flaw or error in the print that significantly deviates from the approved design.

Garment Issues:

If the t-shirt arrives with a manufacturing defect such as holes, tears, or other noticeable flaws.

Returns Procedure:

If you believe your product is eligible for a return due to a print or garment defect, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [customerservice@mintoriginals.co.uk] within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos of the defect.
  2. Approval Process: Our team will review your request and determine whether it qualifies for a return. If approved, we will provide you with instructions on how to return the item.
  3. Return Shipment: Please securely package the item and ship it back to the provided address. Ensure you include your order number on the package.
  4. Refund or Replacement: Upon receiving the returned item, we will inspect it for the reported defect. If confirmed, we will either process a refund or send a replacement, depending on your preference.

Note:

  • Returns that do not meet the criteria mentioned above will not be accepted.
  • We recommend double-checking your order, including design and sizing, before confirming your purchase.

Thank you for choosing Mint Originals. We appreciate your understanding and cooperation with our returns policy. If you have any questions or concerns, feel free to contact our customer service team for assistance.